Heck yeah cousin Miriam! Good job sticking with it and building a stronger rapport with your customer then you probably ever could have if you hadn't had the opportunity to show your prowess, determination, patience, resolve - - all the good qualities that shone through the Troublesome situation did that you /y'all handled so well.
I can relate because I had a particular client for my remodeling business where I goofed up a really heavy shower door installation and we had to replace a tile and reverse the way the door opened and on and on and I had to go back multiple times and eventually I went down from my original bid even though I had put in so many more hours then I had originally expected to when I made the bid but at the end of the day they were very happy with my attitude and the end result and they even gave me a glowing referral for other work!
Heck yeah cousin Miriam! Good job sticking with it and building a stronger rapport with your customer then you probably ever could have if you hadn't had the opportunity to show your prowess, determination, patience, resolve - - all the good qualities that shone through the Troublesome situation did that you /y'all handled so well.
I can relate because I had a particular client for my remodeling business where I goofed up a really heavy shower door installation and we had to replace a tile and reverse the way the door opened and on and on and I had to go back multiple times and eventually I went down from my original bid even though I had put in so many more hours then I had originally expected to when I made the bid but at the end of the day they were very happy with my attitude and the end result and they even gave me a glowing referral for other work!
What a great story—to get referrals out of a messy situation is a huge win! Thanks for reading and sharing your thoughts.